Refund & Cancellation Policy

LiminaHub offers a free plan. It does not expire, and it does not require a payment method. You can connect your tools, run objectives, and see what the product does before you ever pay us.

Because every customer can evaluate LiminaHub at no cost and for as long as they like, paid subscriptions are sold on the basis that you have already decided the product works for you. This is the reason the policy below is as firm as it is.

Paid plans are billed monthly in advance. Fees, once charged, are non-refundable in whole or in part, except where a refund is required by applicable law or where this policy expressly says otherwise.

This includes, without limitation:

Partial months, where you cancel or stop using the service mid-cycle.

Unused allowance, including credits, runs, or connected tools you did not use.

Periods of non-use, including where you forgot the subscription was active or did not log in.

Dissatisfaction with output quality, where the service operated as described. LiminaHub is an AI product; its outputs are probabilistic and are covered by the AI Outputs section of our Terms of Service.

You can cancel your subscription at any time from your account settings. No notice period is required and you do not need to contact us.

Cancellation takes effect at the end of your current billing period. You keep full access until that date, and you are not billed again afterwards. We do not pro-rate or refund the remainder of a period you have already paid for.

Cancelling stops future charges. It is not a request for a refund of past ones, and we do not issue one automatically on cancellation.

Upgrades take effect immediately. We charge the difference for the remainder of the current period, pro-rated.

Downgrades take effect at your next renewal. You keep the higher plan for the rest of the period you have paid for, and we do not refund the difference.

Credits meter usage inside a plan. They are a unit of account, not currency, and they have no cash value at any time.

Plan credits are granted for each billing cycle and expire at the end of it. They do not carry over and are not refundable.

Purchased credit top-ups are non-refundable once bought. They do not expire, and they remain available to spend for as long as your account is open, including after you cancel a paid plan. We do not exchange them for money.

Credits are consumed as work is performed on your behalf. Once consumed they cannot be reinstated, except where we have made a billing error as described below.

We will refund you in the following cases:

Duplicate charges — where you were billed more than once for the same period.

Billing errors on our side — where you were charged an amount you did not agree to, or charged after a valid cancellation took effect.

Where the law requires it — nothing in this policy limits rights you have under applicable mandatory consumer law.

Approved refunds are returned to the original payment method. Your bank or card issuer controls the timing after we release the refund; this is typically 5 to 10 business days and is outside our control.

If a payment fails we retry it and notify you. Your account enters a grace period before access is suspended.

Suspension for non-payment does not delete your data. Settle the outstanding amount and access is restored.

If you believe a charge is wrong, contact us first. We can usually resolve it faster than your bank can, and we would rather fix a real billing error than argue about one.

Where a chargeback is raised against a charge we consider valid, we may revoke any credits funded by the disputed payment and suspend the account while the dispute is open. We will respond to your bank with our records of the service delivered.

A suspension of this kind does not delete your data and does not start any account dormancy or deletion period. If you think we got it wrong, write to us at the address below and we will review it and reply to you directly.

We give at least 14 days notice of material pricing changes, by email or in-app notification. Changes apply from your next renewal. If you do not accept a change, cancel before that renewal — continued use after the change takes effect is acceptance of the new price.

Email billing@liminahub.ai within 30 days of the charge. Include the account email, the date and amount of the charge, and what you believe went wrong.

We acknowledge requests within 3 business days and aim to decide within 10. We will tell you the outcome and the reason for it either way.

Billing questions: billing@liminahub.ai

LiminaHub Pvt Ltd
Registered office: E603, Capriccio, Sr No 183, Datta Mandir Road, Wakad, Pune, Maharashtra 411057, India